For banks and other financial institutions, providing up-to-date, accurate and clear information is an essential business process, and high-quality information is a key corporate asset.

All of the bank's staff need to have an authoritative reference for the day-to-day tasks they perform, and managers must have clear, unambiguous statements of the bank's strategic policy. And, together, the policies and procedures must be available within a content architecture that is clear and accessible, where staff can find the right information when they need it, and quickly.

For operational staff, clear procedures mean greater autonomy, fewer processing errors, and less time spent asking managers questions.