User Support Materials
Manuals, Guides, Online Help
For IT and consumer electronics products, we develop integrated, cost-effective information solutions that encompass the whole range of printed and web-based user support materials:
► System and module overviews;
► Installation and configuration guides;
► User manuals and quick reference charts;
► Technical reference, repair and maintenance manuals;
► API documentation; and
► Online help.
We can work from earlier versions of the documents, from technical specifications, or from interviews with the engineering team. We aim to produce a working draft as quickly and efficiently as possible, with minimal disruption to the client’s staff. The review cycle is then used productively to bring the documents to completion.
Pre-localisation editing
If you plan to translate your product documentation, we can substantially reduce your translation and print costs. Our pre-localisation editing service typically achieves a word-count reduction of 25-30 per cent, without any loss of meaning or detail.